Refund policy

At AJ Collectives, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help through our return and refund process.

Returns

We accept returns on eligible items within 30 days of delivery.

To qualify for a return:

Items must be unused, unworn, and in their original condition.
Items must include original packaging and tags (if applicable).
Proof of purchase is required.

To start a return, please contact our support team with your order details.

Non-Returnable Items

Certain items may not be eligible for returns, including:

Items that have been used, damaged, or altered
Clearance or final sale items
Gift cards or promotional items (where applicable)

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

Refunds will be processed to your original payment method.
Processing times may vary depending on your bank or payment provider.
Original shipping fees may be non-refundable unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with photos and order details. We will review the issue and provide an appropriate solution.