Shipping policy
At AJ Collectives, we are committed to providing a smooth and reliable shipping experience. This Shipping Policy outlines our shipping process, delivery timelines, and important information regarding your order.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- You will receive a confirmation email with tracking details once your order has been shipped.
Shipping Times
Delivery times may vary depending on your location and shipping provider.
Estimated delivery times:
- Domestic Orders: 3–7 business days
- International Orders: 7–21 business days
Please note that delivery times are estimates and may be affected by carrier delays, customs processing, weather conditions, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated at checkout based on your location, order size, and selected shipping method.
Any applicable shipping fees will be clearly displayed before completing your purchase.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this information to monitor your delivery status.
Incorrect Address
Customers are responsible for providing accurate shipping information at checkout.
AJ Collectives is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Lost or Damaged Packages
If your package arrives damaged or is lost during transit, please contact us as soon as possible. We will work with the shipping provider to assist with resolving the issue.